Our International client faced several challenges in its business operations, including decreased productivity, overlapping efforts, multiple individuals working on the same leads, resource allocation issues, and lead overriding.
To address these issues, Tech Exponent System developed a customized Customer Relationship Management (CRM) system for the client, specifically tailored to manage property-related leads. This CRM solution allows administrators to track leads from their origin to closure, providing insights into lead sources and progress. It enables administrators to assign leads to specific individuals, eliminating duplication of efforts, ensuring accountability and helps to close the leads efficiently. Additionally, the CRM tracks payment status at each stage and incentivizes lead closures based on lead value.
The implementation of the CRM system has significantly improved the operational cost and also streamlines lead tracking processes. By streamlining workflows, resource efficiency increased and manual data management is no longer needed. Moreover, lead allocation becomes efficient and easy, due to which conversion rate gets double and since then company gets profit out of it.